A common customer database shared by Sales, Customer Support, Marketing and other functional areas of your organization not only enhances communication throughout the enterprise, but ensures consistent, informed interaction with clients.

However, recognizing that each department has distinct needs and processes, our ESP solution provides individual departmental modes with on-the-fly customization capabilities. Users find it simple to add customized fields that track unique information important to each group. An entire customized screen can be added to support a special process or workflow. Customization may be performed while other users are in the system. The data tracked within each mode is viewable by other departmental users, but powerful security tools enable user-defined security down to the field level.